Protocol Skills is part of the Protocol Group of limited companies, one of the largest providers of government funded vocational training programmes in the United Kingdom. We are currently recognised by the Department for Employment and Learning (DEL), as a supplier of Jobskills programmes.

Protocol Skills has provided vocational training programmes in Northern Ireland since the introduction of the Jobskills programme in 1995, initially under the name of Link Training. We provide training across Northern Ireland, with premises in Belfast, Newry and Londonderry.

We specialise in providing recognised qualifications within the service sectors focusing on:

• Business & Administration
• Contact Centre Operations
• Hospitality
• Management
• Retail
• Team Leading

Protocol Skills hold national key accounts as well as having a considerable proven track record of working with locally owned businesses, both large and small.

We are proud to be recognised as a high quality organisation with:

• highly motivated learners
• consistently excellent achievement rates
• a high level of commitment from our Training Assessors
• a high level of support given by our Training Assessors
• flexible delivery mechanisms
• well planned programmes of vocational training
• good quality links with employers
• a willingness to share and learn best practice
• commitment to continuous improvement.

What we offer

Access ......

...... is for school leavers looking for that first step on the career ladder. Learners will undertake a structured work preparation programme as well as Essential Skills and Life Skills qualifications.

Level 2 Apprenticeships ......

...... are work-based employment opportunities for young people aged 16-18 years old. They are available in the following occupational areas:

o Business & Administration
o Call Handling
o Multi Skilled Hospitality Service
o Retail
o Team Leading

Level 3 Advanced Apprenticeships ......

...... offer learners over 16 the opportunity to develop good levels of skills and to progress within their career. They are suitable for learners who have achieved GCSE Grades in Maths and English and are more likely to have had some form of work experience or a part-time job. The programmes are an exciting way of gaining skills and qualifications that immediately contribute to professional skills development without having to study full-time.

Advanced Apprenticeships are available in the following areas:

o Business & Administration
o Contact Centre Operations
o Multi skilled Hospitality Supervision
o Food Preparation & Cooking
o Management
o Retail

All Apprenticeship frameworks are developed by the industry or sector in which they will be implemented and therefore encompass all the skills required to become a craftsman, technician or manager within that area.

All Apprentices would work up to 40 hours per week, however they would not work more than 5 days in a row, and all would receive a wage.

We aim to ensure that all Apprentices are offered the opportunity to gain an employed position with the participating employer. This can happen at anytime and does not affect the delivery of the NVQ qualification the Apprentice is undertaking.

Schools

We are working closely with a number of schools in Northern Ireland to deliver a wide range of vocational programmes, from one day a week over the school year, to short six-week programmes. Many of the programmes are funded by YESIP (Youth Education Social Inclusion Partnership) under EU Funding.

For more details please call us on 0845 071 9011 or contact any of the local centres listed below:

Belfast
Unit 19 Ormeau Business Park
Cromac Avenue
Belfast
BT7 2JA

02890 312 124

Newry
2 Marcus Street
Newry
BT34 1AZ

02830 264 440

Londonderry
50 - 54a Waterloo Street
Londonderry
BT48 6HE

02871 373 002